Morgan Air Service, LLC
  • Residential Service
  • Houston, TX, USA
  • DOE
  • Hourly
  • Full Time

Paid Holidays, Short and Long Term Disability, Life Insurance

Service Dispatcher

Morgan Air Services is currently seeking an energetic, highly organized individual to fill our Dispatcher opportunity. If you are looking for a long term, full time position where your skills will be used and you will be valued we want to hear from you!  

Primary Job Function: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed and schedule return trips with customers when parts become available. Maintain the on-call schedule for service technicians and the customer database with current information. Provide the client with the highest level of service and client care experience that meets or exceeds company standards through clear, concise communication with the client always; including keeping clients apprised to company schedule and requested lead-times. Complete debrief with the service technician and ensure the job has been completed, invoiced, and collected. Understand and effectively communicate the important of Preventative Maintenance Agreements to our clients. Ultimately, a successful Service Dispatcher should ensure the efficient and smooth day-to-day scheduling of service calls.

Work Hours:  Monday - Friday; 8:00am 5:00pm + occasional overtime and rotating on call 

Required Qualifications:

  • High School diploma or equivalent
  • 2+ years relevant work experience
  • Ability to pass a pre-employment drug and background check
  • Advanced customer service skills 
  • Highly proficient computer skills
  • Works successfully in a fast paced environment
  • Prioritization and organizational skills
  • Ability to multi-task
  • Experience answering a multi-line telephone system
  • Geographical knowledge of service area and map reading skills

Preferred Qualifications:

  • Prior dispatch experience preferred
  • Experience using ESC/dESCO
  • Knowledge of Quickbooks
Morgan Air Service, LLC
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